Apex provides comprehensive support tailored for primary and secondary schools, multi-academy trusts, and businesses. Our service encompasses on-site visits, remote assistance, and specialised solutions to keep your systems secure and operational.
On-Site and Remote Support:
We offer tailored support for primary and secondary schools, multi-academy trusts, and businesses. This includes regular on-site visits from a dedicated engineer who integrates seamlessly into your team. For immediate assistance, our desk and telephony support provide quick, expert troubleshooting and guidance.
Proactive Monitoring and Specialised Services:
Our proactive network monitoring detects and addresses potential issues before they affect your operations. In addition, we offer specialised services, including cyber security plans to protect your systems and disaster recovery solutions to swiftly restore your services in case of disruptions.
Customer Portal and Support Packages:
Access our customer portal to raise, track, and update support tickets, keeping you informed about the progress of your issues. We offer various support packages with different SLA levels, allowing you to choose the one that best aligns with your needs and expectations.
Dedicated Engineer and Personalised Service:
Each customer is assigned a dedicated engineer who becomes a familiar part of your team. You will also have an account manager who oversees your IT needs and schedules termly review meetings to roadmap your IT progression. This ensures that the support you receive is personalised, proactive, and aligned with your long-term goals.
Reliable support is essential for maintaining uninterrupted operations and safeguarding your technology infrastructure. By offering proactive monitoring, expert support, and flexible options, we help prevent disruptions and ensure your systems remain effective and secure.
Our Support Services
Access support with our help desk service.
Our team of experienced IT professionals is available at certain times to assist with technical issues, troubleshoot problems, and provide immediate solutions to keep your systems running smoothly.
Benefit from hands-on assistance with our on-site IT support services.
Our technicians can visit your location to resolve complex issues, perform routine maintenance, and ensure that all your technology is functioning optimally.
Solve IT problems quickly and efficiently with our remote support services.
Using secure remote access tools, our technicians can diagnose and fix issues without the need for an on-site visit, minimising disruption and downtime.
Prevent issues before they arise with our proactive monitoring and maintenance services.
We continuously monitor your IT infrastructure, identify potential problems, and perform regular maintenance to ensure that your systems are always in peak condition.
Ensure the reliability and security of your network and servers with our comprehensive management services.
We handle everything from network configuration and optimisation to server updates and security patches, keeping your infrastructure secure and efficient.
Protect your data with our robust backup and disaster recovery solutions.
We provide regular data backups and develop comprehensive disaster recovery plans to ensure that your critical information is safe and can be quickly restored in case of an emergency.
Optimise your IT resources with our asset management services.
We help you track and manage your hardware and software assets, ensuring that you make the most of your investments and stay compliant with licensing requirements.
Safeguard your school with our advanced cyber security support.
We provide ongoing security assessments, implement protective measures, and respond swiftly to security incidents to protect your data and systems from cyber threats.
Our expert team is prepared to provide the IT support you require today. Contact us to learn more about how we can assist you.
